We have a 7-day refund policy, which means you have 2 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.
To start a return, contact us at Contact@duskyjewels.com. Returns must be sent to the following address: Rems Dijital, Chen One Tower 1st Floor.
Items must be shipped back within 2 days after receiving the product. If the return is not shipped within this timeframe, the product will not be eligible for a refund.
If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send your package. Items sent back without prior approval will not be accepted.
For any return questions, feel free to contact us at Contact@duskyjewels.com.
Please note that delivery charges will be deducted from the refund amount. Refunds will be processed within 7 working days after we receive and inspect the returned item.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.
The fastest way to get the item you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason without providing a justification. Items must be in their original condition (unworn or unused, with tags, and in original packaging) and accompanied by a receipt or proof of purchase.
Once we receive and inspect your return, we will notify you about the approval status. If approved, you will be refunded on your original payment method within 7 working days after we receive the item. Delivery charges will be deducted from the refund amount.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at Contact@duskyjewels.com.
